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[PUBLIC] I Hates The ECSI - The Cover Story
October 2013
 
 
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Sun, Mar. 23rd, 2008 11:15 am
[PUBLIC] I Hates The ECSI

So I got a letter yesterday from ECSI, the loan management firm for WPI's student loans. It was informing me (final notice), that I was 60 days delinquent on my loan, and soon they would be forced to seek legal remedy, blah blah blah.

Excuse me?

ECSI provides an automatic payment system on their website, one I take advantage of. Every month, without me worrying, money magically disappears from my bank account and appears on my loan statement. My first impulse was that the system had broken down somehow, or something had changed and it was no longer authorizing the payments properly. So I checked my bank account. Last payment went out March 11th, right on schedule. Hmm. I went to ECSI's website, to check their statements. Every payment, right on schedule.

Huh.

I called their Customer Service number. No reply, they're closed until Monday. So I wander back to the ECSI site. Turns out, they've very nearly doubled my monthly payments, and as a result, my automatic payments are no longer enough for their greedy little mittens, and they try to slap me with late fees. Remarkable asshattery. So tomorrow I'll have to call the damned firm, get some poor underpaid Customer Service rep with no control over corporate policy, and try to convince them to transfer me to somebody who does have some semblance of power in their organization so that I can explain to them exactly why they aren't getting their late payments and give them a chance to get themselves out of a BBB filing by providing exemplary compensatory service.

I'm not optimistic on the latter.

Tags: , , , ,
Current Location: Worcester, MA
Current Mood: annoyed annoyed

5CommentReply

etherial
etherial
Gregory Pettigrew
Sun, Mar. 23rd, 2008 04:02 pm (UTC)

So glad I only had to make one payment to them.


ReplyThread
kelizra
kelizra
Galactica Actual
Sun, Mar. 23rd, 2008 04:40 pm (UTC)
Huh?

Why/how did they double your monthly payments?


ReplyThread
taranhero
taranhero
Taran
Sun, Mar. 23rd, 2008 06:15 pm (UTC)
Re: Huh?

I know that one of the student loan repayment options scales up over time, in that they expect you to graduate making not-much-money, but to make more and more as time goes on. If you're paying a flat rate through a personal bank or something, it makes some sense that the year would hit and the rate would increase. But, if you're paying through the loan company's own website, you'd think that the loan company would know to increase your monthly payments for you.


ReplyThread Parent
petercooperjr
petercooperjr
Peter Cooper Jr.
Mon, Mar. 24th, 2008 12:15 pm (UTC)
Re: Huh?

Or, at least send you a notification that you ought to increase the amount.


ReplyThread Parent
sirroxton
sirroxton
Adam Augusta
Mon, Mar. 24th, 2008 05:58 pm (UTC)

I'm a little annoyed that they outsourced. What's the deal -- did they need the office space, or do they think they can cut costs?

What really threw me off was the change from quarterly to monthly. I went to pay per my regular schedule, and I was already marked delinquent.


ReplyThread