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[PUBLIC] Dispatches from the Frosty North - The Cover Story
October 2013
 
 
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Sun, Mar. 7th, 2010 10:30 pm
[PUBLIC] Dispatches from the Frosty North

Today I flew into Minneapolis/St. Paul. Departing the airport, I turned on the GPS on my Droid to take me to my hotel, the Courtyard Roseville. About halfway there, I got the 15% Battery Warning off my phone, but with some very small percentage battery life left, it got me to the hotel. I strolled in, presented my ID and Method of Payment, and Katie, the lady behind the counter very politely asked "Umm, are you perhaps booked at the Residence Inn, or Fairfield Inn here?"

This isn't the normal response I get from Marriott staff, so I assured her no, my itinerary did not call for another hotel. I was booked at the Courtyard Roseville. She looked me up by name. She looked me up by reward number. Finally, using the last gasps of my phone, I pulled up the Confirmation Number for my reservation. She typed it in.

"Oh," she said, "You're booked at the Courtyard Roseville in California."

Oh.

Suffice it to say, it was quite a commute from California to my project site just outside of St. Paul, and I wasn't sure if I wanted to get up early enough to make it back, so I asked if I could instead check-in at the Courtyard Roseville Minnesota. She worked at her station.

"I can have you here tonight, but tomorrow night we're booked full, I'm afraid. Perhaps the Residence Inn next door has space. Would you like me to call them?"

Now the Residence Inn is my prefered Marriott property. They give you a free bag of popcorn in your room every night. Its like Christmas everyday. I permitted her to call the Residence Inn on my behalf.

Oh, happy day! They could accomodate me. I thanked Katie and set off nearly a quarter mile up the road to the Residence Inn. There I met Ian, who, when I entered the lobby, said "Welcome, Mr. Brewer." A much better arrival, to be sure. He assured me this kind of thing happens now and again, and took my name, credit card information, and asked me if I had a rewards card. I dug out my rewards number, and presented it to him. His reaction was to exclaim surprisingly loudly, "Oh, geez, you're a platinum member, too!" He booked me in and told me how to get to my room.

I walked off to the elevator. In the elevator, I reached to get my key booklet to see which room I was in. I realized I did not have it. Thinking back, I realized I never received it. I walked back to the desk, and asked as politely as I could, "Will I need a key to get into the room?"

Ian took this in stride, chided himself for a "rookie mistake", and handed me two keys to my room. Now I am safely in my studio, taking the time to tell you this marvelous story of misadventure just south of north of he border.

Tags: , ,
Current Location: Roseville, MN
Current Mood: amused amused

4CommentReplyShare

teenyweenyowen
Owen
Mon, Mar. 8th, 2010 04:18 am (UTC)

Kinda sucky but it sounds like it was fixed quickly all things considered. Hope you have a good week. On an unrelated note: are you going to be able to do TMA?


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bronzite
bronzite
Robert Bronzite
Mon, Mar. 8th, 2010 04:41 am (UTC)

I could probably clear that weekend, but unless the lead GM team has significantly changed consistency from the Brandeis '08 run, I really don't want to be associated with that again.


ReplyThread Parent
breakinglight11
breakinglight11
Phoebe
Mon, Mar. 8th, 2010 01:59 pm (UTC)

Aww. Whatever the trouble was, I'm very grateful to you putting up with it to be my buddy. :-)


ReplyThread Parent
contradictacat
contradictacat
Diana
Mon, Mar. 8th, 2010 02:26 pm (UTC)

Oh, the advantages of being a regular customer. Yay for you!


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